Policies

Shipment and Delivery Dates

We ship live orders out Monday through Thursday, to arrive the next day. All orders that are placed before 12 pm Eastern Time will go out that day. Any orders placed after that time will typically be shipped the next day. 

Our carrier of choice is FedEx, and all of our live shipments can be tracked through them. 

Arrive Alive Guarantee

The Jellyfish Warehouse guarantees that all jellyfish will arrive alive, or will be replaced or refunded. We put the highest effort into packing and shipping our jellyfish so that they arrive healthy and happy. That being said, weather, delays etc can happen. If your jellyfish arrives DOA, please contact us within 4 hours of its delivery. Please provide one picture of the jellies and a description of the conditions (shape of box, general temperature, etc). We're dedicated to improve our processes as much as possible, so any information helps us. Once we have processed your claim, you may choose to receive a replacement jellyfish or a refund. Customer is responsible for shipping cost of replacement jellyfish. 

 

Returns

No returns are accepted on live animals or foods. Jellyfish aquariums may be returned if they are unopened and not damaged. Customer is responsible for shipping product back. A 15% restocking fee will be applied to all returns. 

 

Authenticity and Aquaculture

Unless otherwise specified, The Jellyfish Warehouse aquacultures all of their listed jellyfish and guarantees they are of the highest quality. Jellyfish are born and raised completely in captivity. 

 

Aquarium Warranties

The Jellyfish Warehouse distributes several specialized jellyfish aquariums. We do not manufacture these products. All warranties or missing parts will come from the manufacturer directly. We would be glad to help assist you with this process, but we are unable to act on behalf of the manufacturer.